IT Support

As a managed service provider, we do not offer our clients bronze, silver or gold support packages. Our support package ensures that we are not only responding to user requests but on a day-by-day basis effectively managing your IT infrastructure, ensuring that it continues to perform. On a daily basis we monitor your network’s performance, internet traffic, virus updates and backups. This ensures that we can anticipate a potential problem before it becomes an issue which causes downtime and loss of revenue for your business. As a managed service provider, our approach is all about being proactive rather the traditional reactive IT support model.

As part of our standard support package, we adhere to strict SLAs and include the following services:


Remote fixes

Proactive monitoring

Weekly backup checks

Software patch updates

Fault recording and analysis

Unlimited onsite engineer support

SLA to respond to calls within 15 minutes

SLA to have engineers onsite within 1.5hours

Quarterly review meeting

Biannual backup/recovery tests

24/7 disaster recovery support

Network security support

Assistance in selecting and managing 3rd party solutions

Single point of contact

Total problem ownership

Assistance with planning and budgeting

Remote Monitoring Services

Mansys is not a reactive IT support company. We take a very proactive approach to managing our clients’ networks. We monitor our clients’ networks 24/7. If we identify potential issues, these are dealt with by our support staff, often before our clients may become aware of them. This keeps you business up and running and reduces unnecessary downtime.

We can provide support for:

  • I certainly don't have the time or necessary technical ability to sort out the computer problems that inevitably arise - that's why I rely upon Mansys for instant solutions and advice at a realistic price.

  • As a forensic accountant and commercial mediator, my IT systems are essential to my business. Mansys meet all my needs. Their engineers can diagnose faults remotely, or call on me for more major works.

  • Their proactive approach and an excellent team of engineers have provided us with a secure and robust IT system. We were reassured that we were getting the best and most reliable service.

  • I have always found them cheerful, helpful, and very knowledgeable. They always keep me going.

  • From the outset, Mansys have had the knowledge and experience to fully understand and respond quickly to our IT requirements.

  • Mansys stepped in and supported our organisation through a transitional stage. This helped us to save time and costs. Mansys have offered ‘rapid response’ when needed. Technical staff are ready at hand to assist and answer queries no matter how small.

  • Having recommended their services already – we would do so again to anyone who is in need of IT support.

  • We have worked with Mansys over a decade. During this time we have enjoyed an honest, reliable, consistent and innovative approach to finding cost effective IT solutions.

  • Time is taken to consider our needs ensuring we receive the type of service we required coupled with agreed budgets not being breeched, important for any business.

  • The team at Mansys understand how our company operates as they have taken the time to research, which we feel is key in any client supplier relationship. They provide sensible solutions and provide sound advice on future investment and development of our IT systems and technology.

  • Mansys are one of those wonderful finds, who can really help SMEs get on with doing what they do best. We have been using them for ten years now.